FAQ
1. How long does my order take to ship?
Orders are generally processed and packed within 1–3 business days after payment has been received. Once your order has been shipped, delivery time depends on the shipping option and your location.
2. Do you provide tracking?
Yes. Tracking information will be provided for orders where tracking is available. You can use your tracking number to follow your parcel through Australia Post.
3. Do you ship Australia-wide?
Yes! OPB Collectors ships orders Australia-wide using Australia Post.
4. How much is shipping?
Shipping costs are calculated at checkout based on your order, delivery address and selected shipping option. Any free-shipping promotions will be displayed on the website.
5. What happens if my parcel is delayed?
If your parcel is taking longer than expected, first check the tracking information provided. If you believe there is an issue with your delivery, contact us with your order number and we will help investigate it.
6. How are my cards and products packaged?
We take care when packing every order. Packaging is selected based on the products purchased to help protect your cards and collectibles during transit.
7. Can I change my address after placing an order?
If you have entered the wrong delivery address, contact us as soon as possible. We will do our best to help, but once an order has been shipped, we may not be able to change the delivery address.
8. What happens if my parcel arrives damaged?
Please contact OPB Collectors as soon as possible if your order arrives damaged. Include your order number and photos of the packaging and products so we can investigate the issue and determine the appropriate solution.
9. Do you accept returns or refunds?
Returns and refunds are handled in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law. If you have an issue with your order, contact us and we will help.
10. Are your cards/products authentic?
Yes. OPB Collectors aims to provide genuine trading cards and collectibles. Product descriptions will provide relevant information about the item, including whether products are sealed, graded, or otherwise specified.
11. Are sealed products guaranteed to contain specific cards?
No. Sealed trading card products are sold unopened and contain the contents determined by the manufacturer. OPB Collectors cannot guarantee that a particular card, rarity, pull, or hit will be included in a sealed product.
12. Do you sell graded cards?
Yes. OPB Collectors may offer graded cards from recognised grading companies. The grading company and grade will be stated in the product listing where applicable.
13. Can I contact OPB Collectors before purchasing?
Absolutely! If you have a question about a product, order, shipping, or anything else, feel free to contact OPB Collectors through the contact details provided on our website.
14. Do you buy or trade cards?
OPB Collectors may buy and trade cards and collectibles depending on the item and current requirements. Contact us with details and photos of what you have available.
15. Where can I follow OPB Collectors?
You can follow OPB Collectors on social media to keep up with new products, shows, deals, content and announcements.
- Instagram: opb_collectors2.0
- TikTok: opbcollectors
- YouTube: opbcollectors
- Twitch: opb_collectors
16. Do you attend card shows and events?
Yes! OPB Collectors attends selected card shows and collector events. Follow our social media for upcoming event dates and locations.